He offerred us several options, including replacing the glass with clear glass and giving us paperwork so we could get the IRS credit. The tech pronounced the glazing as ok, although he never got up on the tall ladder to check it. Pella windows won't last 10 years, let alone 160 years. Pella sent a tech after we put over 100 on our cc to get them to make the service call and waited three weeks. So here we sit, waiting on the Iowa Court System to play out. That shows you the character of Pella. If you have had these problems with Pella, please go to my website, onlinelitigationdiscovery.com and tell me your similar experience so that we may educate consumers. Interior condensation does not indicate a failure of the glass on your Pella windows and/or patio doors. Despite service calls and replacements, the shades are still crooked. As many of you may know, once you have been taken by a company, at least in Iowa, we only had 2 years to file with the court for help. Google and you will find the Chicago law firm. If there is any structural damage to the frames of the windows due to inclement weather I expect your company to repair them free of charge. I have Pellas throughout my house and to be honest I cannot complain about quality. While windows and doors do not cause condensation, they may be one of the first places it shows up. He said our house is seeled up to tight thats why we get moisture.That is not true, we even have a dehumidifier. Lawsuit will be filed. 6. The joints of the windows were exposed throughout last winter and are still exposed today. etc. From my experience, I have come to decide it has to be that Pella just does not want to stand behind their products, at least in our home. Also, when I went to Pella to purchase and have installed 6 windows for a church I help maintain, I learned a nasty lesson about shady marketing. Trying to contact the headquarter does not help. I agree, Pella is bad from start to finish. I refuse to deal with the same person i have in the pass, i will never tell people to buy pella windows. I am expecting an official letter from your company which states when the work on my windows will be finally completed. I am also having leaking problems with my pella windows. THAT'S IRS FRAUD! He just looked at the underside of the crankout where there is water damage. Pella Proline windows are rotting, failing and deteriorating all over the country. 4.) $33, 000 top Pella Architect series wide muntin casements, fixed transoms, french doors, 6' half circle window. Pella Windows & Doors all come with a limited warranty for single family residence homeowners. Pella Windows manufactures products in the United States, but national manufacturing standards don't seem to prevent problems or concerns with window parts becoming separated. We are now working out our differences in a court of law. Pay that much money and they don't close well. Look for wood rot underneath the window mine are casements. I'm near suicidal about dumping the last of my money into what I thought would be a worthy improvment for my home. 7 months later I ordered 7 additional windows for another room. Millions of windows are rotting. I will NEVER buy Pella again. I'm sad to say that I've experienced many of the same problems with my Pella Architect Series Windows and Doors, including cladding problems, seal failure, spotting on … Would like to get into onlinelitigationdiscovery.com site also, unable to due to same reason as gsmckee. They did nothing about helping with the problem. ", "I'd sleep in a tent before I'd hire Pella to do anything for me! The installations could be compared to a very bad DIY project. One of the biggest problems is that we purchased douglas fir windows. The second option is the All Ultrex window. We had the Techs come out and look at the windows and they told us that we had too high humidity in our house. I do not recommend pella windows to anyone. Please do your homework! Even the replacement sashes that are only four years old are starting to show signs of trouble. I'm going to try to call Pella, Iowa and do some complaining there and see where that goes. 2.) Terms & Conditions, Pella Windows Prices - Get Detailed Options & Styles. The house is much warmer in the winter. NEVER BUY PELLA FIBERGLASS OUTSIDE DOORS. I was able to get Pella to give me many of the replacement sashes, no labor credit, prior to the expiration of the ten year warranty. I have called Pella in Montreal several times since April to ask for the windows to be completed. Sounds costly. A rep came and looked at it and ordered another door. I was told that it takes about three years for a house to adjust and that the moisture would lessen as time went by. Now why would we PAY to replace with Pella??? Pella guy came out and talked to contractor and told him they close great, better than most. The salesman told us (after it was delivered) that it had to be darker for the tax cardit. Although ALL Pella Proline windows had this problem settlement was limited to casement windows which are very easily replaced. This one arrived with the wrong color stain and broken glass. Our addition is beautiful(windows excluded), and we have had many people walk through for ideas before they begin their own project. Complaint Type: Problems with Product/Service. These Pella windows and doors were installed throughout my house in 1995. These windows are made from the strongest material available for windows and engineered for lasting durability. Renovation companies, insurance companies...I'll send letters and photos to everyone I can think of. Pella Proline windows were installed in the building process. just a crap product that they sold to me as their highest quality windows and doors. I just completed the installation of 7 Pella casement windows and an Anderson patio door in our family room three weeks ago. Because my window is out of warrenty by a whole 4 months it is not covered even though my first service call about this problem 2 years ago. The problem is that the windows are made to be re-glazed from the exterior and they cannot get the seal to hold. I just found that I have 2 windows that have rotten at the bottom of both of them, the screws that hold the bottom arm completely fell out whenever I opened the window to check after reading about the problems with Pella Proline casement windows. I wait and they don't. I would like to read all the other comments if I could open this site. 3 months transpired from start to finish. Pella sent another tech to inspect. From day one, we have been requesting that Pella deal with the problems we are having. Other than the fact that the exterior of the windows are not complete, here is a list of additional problems: If you are looking for a comparison window to the Pella 350, have a look at the Window World 6000, the Alside Sheffield, these are bulky in design but as close to the Pella as I can get. Pella 350 vs. 1. Window World 6000. The Sun defense and dual sun defense will be even darker but are more energy efficient. National home remodeling and sales data show that window replacement return on investment (value recouped at resale) ranges from about 73% for upscale windows such as Pella Lifestyle (previously Designer 750) series and higher, Andersen 400 Series and higher, plus Renewal by Andersen, and up to 80% cost-to-value return for more affordable Pella and Andersen window lines. I am so mad I can not see straight, and NO for the 50th time, I do not have storm doors in front of the outside of the Pellas, which Pella says will cause big time problems. We can be reached at [email protected] if you are interested in comunicating with us, we would like to hear from you. Our trial is set for Marion County Court, Iowa on February 12, 2013. Jodi. However, I can complain about the very high cost for parts. TURN AROUND!!! I wait and they don't. Yes that would hide Pella Window’s bad design but create another problem for the window casing would be too far away from the clapboard.” Actually, far from being a problem, it is common and desirable to have a reveal between the window casing and the farthest point (bottom) of bevel “clapboard” siding courses. A Pella rep. looked at them and told my daughter to pull down really hard and lock it. Fat chance, Pella. Reading through these posts, I'm sorry to say that I've experienced these same issues with my Pella Architect Series windows and doors (cladding problems, seal failure, rotting wood, spotted glass etc.) Techs even slop on some clear calking, even smearing the caulk in the aluminum 'joint'. Installed 1998. Problems with the windows began less than 10 years after installation. Pella blamed the rotting wood on bad installation, excess moisture in the home or would deny claims “out of … I can press on it and it will collapse, then when I release, bounce back. They will not stand behind what they said. The performance of your windows has been compromised, so something will need to be replaced. Depends on how much water hits the window etc. The quality of work I was provided was very different from the windows that are on display in your show room; you have not met my expectations, you are deceiving your customers and this is unacceptable. I have purchased a total of four windows from your company and I am very disappointed and unsatisfied with not only the product you have provided but also the very poor service. We have dozens of letters saying just what they will do, in fact we made a tape recording, the last time they were in our home. They are the PRO Line wood windows. Pella windows suck The numerous problems we have had and continue to have with our Pella windows began before we even moved into our new home in August of 2006. :( I represent Pella Windows & Doors online, in social media such as this forum; and with all of your posts in mind, I want to invite you to send an email to pellawebsupport@pella.com and/or call 1-800-374-4758. Entire house of casement windows (38 windows) and 4 doors with defected workmanship. Pella windows Pro Line are all rotting away, the service guy who came to my house explained the caulk used on the windows in 1998 failed to hold the sash that is why water comes down the glass and rots the wood. A Pella windows and doors expert can help you pick out the window that fits your home — and your style. Find your local Pella representative to schedule a free in-home consultation, measurement, and estimate. The salesman agreed to issue a credit back to the Wells Fargo credit card, and we called Wells Fargo and they said that they were showing that a credit was coming through. I recently had Pella windows installed in my house, I hate these windows, they are crappy low quality junk. To arrange itself on the spool does not correct the problem refer to the Pella Window and Patio. Pella blames installation but if the installation is so critical why don't they make it so that it can't be installed incorrectly! Pella knew that the windows were defective and would need to be repaired and replaced well before the end of the reasonably expected useful life of such a product. The average settlement is expected to be $350 per claim. Everyone of them has rot on the bottom! I am shocked that such a horrible product can be sold as a high end product let alone a low end product. I would love to list what sucks about these windows, but its the fact that everything sucks about them, that seems to surprise everyone except the people who own them.The locks could easily be broken from the outside, they look horrible and are constantly shedding material, dont seal, for the most part dont function how they should, they make noises when the wind blows, (which i think has to do with the screens, which dont stay in place anyway), flippinthe open to clean takes alot of pratcies to not damage them, and sometimes the windows FALL OUT when I'm cleaning. They charghed me $30 to ship another lower quality storm door to me that is going to fail like the first door. However 1 bay window in second floor had a round spot on the window sill/seat that bubbled ( i thought my daughter spilled perfume or something) Then after several years it seemed to grow larger. Also, Lowe’s does not hire Pella Certified Installer. It will not be on all windows because sometimes it is applied in a way that works. I have been in my house for 11 years now and every winter we have moisture up at least half the window. Marko Vovk shows how they fail in four different ways. If you're having serious issues with water leaking around your window and doors products, you might want to check out some test labs that specialize in those kinds of problems. I suggested that under these shady circumstances why the just didn't adveritise them as 90% off since they wouldn't tell you the price from which the 90% was derived. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. If the humidity is higher than 0% in your home, and it is, and the humidity outside is 0% you Will get condensation, its almost unavoidable. Unacceptable workmanship Pella techs see no problem. Apparently, the 1993 windows had a one year warranty from Pella. Anyone know the outcomes of the class action suit against Pella? We have 15 pella windows, 4 bay windows, 2 sets french doors. On a Pella I recommend you go outside and check the lower piece of aluminum on your sash. We thought all was well. After many calls and complaints, Pella sent another crew. We have only had them installed in our home 2 months. The warranty should only begin on the day the work on the windows has been complete. I have black around the wood now and it looks awful. Recent recommendations regarding this business are as follows: "Check the humidity! Their claim: "Ooops, past 10 year warranty". I have had nothing but problems with my window i had put in 2 years ago. © 2004-2021 ComplaintsBoard.com. I must admit that the solar gain is vastly improved. We were dilivered simple pine windows with a thin layer of veneere. We have a neighbor in Claremont Hills (Berkeley where you live) who is in litigation with Pella. You can see in my photos that the first is what happens first. We ended up suing the builder as rain would come in through the windows and Pella took the builders side since the builder is a big customer. Sash and sill are rotting. They have been in the home products business to know that some jack-leg builder will handle their product. A couple years ago they had to replace another crank out window that rotted through, although the Pella rep conveniently overlooked this fact when I spoke to her, until I reminded her about it. My sliding door has water laying in the run of the door and now my wood on the inside is rotted. Pella sent new flashing. And the shades between the glass are junk. 5. A single roller assembly for a sliding glass door with wood frame is approximantely $90. They came out to check it and I have 2 sets of window's that fog up that they are replacing but as for the door they said it's because I didn't clean the snow away from the door. However, this was not the case. Is there any argon (or what ever type gas) between the insulated panes? Is it loose? Now, it has grown all across the seat and large bubbles on the one side. Let's hope they do the right thing, but having read everything I can on this company on the net, I am not holding my breath. I’m going to proceed with a complaint to Pella, even though it sounds like a waste of time, from what I read here. We purchased Pella Architect Douglas Fir double hung, low E and all that jazz. It looks horrible! My living room window was so bad you can stick your finger threw the wood. Also, the attachments on the screens to raise and lower the shades do not fit securely over over the tab on the window making it very difficult and frustrating to adjust the shade when the screens are on. I told him that I shouldn't have to do that to windows that are 8 years old. Wow! I have a house in KY with Proline windows and many (or all) are leaking and rotting. I had the builder come back and look at it, he took pictures and a Pella rep came to look at it. Some elements are not assembled well Pella ALSO denies replacing 6' half circle window with obvious seal issue. Neither of us will EVER buy another Pella product. First thing to look at. I'm now in my 5th home that has had every window replaced with a Pella. The salesmen were NOTHING but Salesmen. Pella denies replacing problem casements. He said he don't know why and can't answer that. The original part of our home has double hung windows w/storms. yes? I have dealt with the rep. many of times having him out to look at these and all i get out of him is the humidity is to high in my house.We run a dehumidifier and we still get all the condensation on them. @osuladybug @Sherry&BobCooke @DanShipman @Jeanie - so sorry to hear you are having problems with your Pella Windows. Needless to say, I was very upset that they changed the look of the windows in the interim and my den windows do not match the windows in the rest of the house. Find information on Pella Windows and Doors manuals, download your owners manual at Pella. Contractors frequently say that Pella Windows are okay at the upper end but you can do better for the money. I had my first appointment with your company to install my windows on November 4th 2011. Wood rot, failed seals, warping, leaking, failing to close properly, etc. EVEN THOUGH PELLA SEALS ARE UNDER A 20 YEAR WARRANTY. The second is a different window (casement) facing a different side. This goes on until the warranty is out and then - oh, sorry, your windows are out of warranty. We want to educate the population on our problems. We posted these so that other home owners could see the potential windows that they might be thinking of putting into their homes. I had to take pic from the balcony so not so good. Ha! The installation of the doors was once again installed improperly, making it hard to close and lock. NOT. Tell me sticking and dragging is "settling". Going for Pella will just result in a nightmare. That's right, thats what your old windows were doing. I call, they say they will. Pella want $300 to paint this one window. I had a former relative hook me up directly with the the installer, so I cut out the middle man (Lowes) to save some money since I'm a single father raising 2 children, and every dollar counts. The salesman called again and offerred more options and we told him we were only interested in picking up the door and giving us a credit. This is unacceptable customer service. These windows are crap and Pella should fix there problem. To whom it may concern: THE MERCHANDISE IS WAITING IN OUR GARAGE FOR PICKUP!! Many, if not most, leak. View full Pella overview The house has 20+ Pella windows in it, so I have a lot of adjustment to do. 3.) We called pella several times complaining about the problem A guy even came out to our house to look at our windows. Thanks for your time! I can solve all of the condensation issues everyone has. NEVER, EVER AGAIN WILL I USE A PELLA PRODUCT!!! I'm sad to say that I've experienced many of the same problems with my Pella Architect Series Windows and Doors, including cladding problems, seal failure, spotting on the glass, rotting wood among other issues. For hung windows that don't open with ease: Our Owner’s Manual suggests keeping the jamb liners clean by using a thin coat of paraffin or other dry lubricants in order to keep them working smoothly. They pulled everything out and started from the beginning and did a fanatic job. installed throughout my home in 1995. Techs still claim that Pella windows are sealed and wood under cladding will NEVER swell. I am pretty upset about it. 3. Pella Fiberglass Windows Pella Impervia Series. To make matters worse, I ordered screens for the first batch of windows and made a point when ordering that I had the "old style" windows (they were only about a year old at that point). Well, they'll send me new ones, promise. As the sun shines and begins to warm up the glass, the dew on the outside of your windows will evaporate. One door would not open completely while the other set doors would not close properly, and that was just the minor issues. I don't know if I would go as far as many who have posted. Don't give up anyone keep complaining. Bought a pella storm door 2 years ago. These were fibreglas framed because the single pane of glass was so large. As a last note, I grew up in a home that was built in 1912. Within a few months, one of the triple windows began to leak water and their installer had to return to fix the problem. There is one in the investigatory stages against the Pro-Line Pella product, which is what I have. In 2014, Judge Richard Posner found many improprieties in the case, including the fact that the class plaintiffs' attorney set up … We don't have that kind of $$$ to replace anything at this time. The rep at the time saw the wood rot and just sent me a new window but the problem was it was the wrong window, So I have to pay over $2000 to get new windows for 2 rooms but they are giving me a discount but charging me $100 a window. Pella window repair and installation services in NJ at the best prices. If you think Pellas are bad you had better run from Champion windows. I call and they say they will. They were the recommended, mid level, most comon windows. I then had to take another day off from work to schedule a second appointment with your company. 1.) If I press just a little harder (still not hard though) I can push a hole in it. My wages are hourly and I lost income due to your worker’s unreliability. Projects have deadlines that must be respected thus I must inform my boss in advance when I need to takes days off. You can find contact details for Pella above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. He said all doors and sidelights were defective and must be replaced. We asked him to pick it up, cancel the contract and issue a credit. Totally junk windows and even worse customer service by the ripp off artist Alan Freilich. Now the outside of both doors where the sun hits, they have turned a chalky white. So, some client’s claim that they are can't close Pella window densely, when it hardly pressed towards vertical bearing window. We have also found out, by purchasing 49 Pella Architect Series Double Hung windows, that Pella does not stand behind their products. The judge felt the builder was at fault and we prevailed against the builder. This is a fixed window and the sash is soft and rotten. Wells Fargo called the Pella Store here in Rockford and Pella told the credit card company that they could not issue a credit because we had to merchandise. Pella denies responsibility for these issues. Status: Answered. They will inspect the window and tell you whether they can simply replace the window panes or if you need a whole window replacement. I asked him if the humidity is so high then why are the North side windows doing the same thing. Pella has been to our home several times. It did not. Please anyone, can you help us? They were merely handymen trying to disguise themselves as expert installers. I have had to replace ALL of them due to rot. Listen really close: unlock your window and let the cold air in. We get so much moisture around are windows that a rag is soaken wet. Additionally, any damage around the windows caused by the fact that windows were not properly sealed must also be properly repaired by your company. Talk about frustrated! Window Failure Pella. The cause of the problem is a poor sealant application under the cladding related to a change in process at the factory. My townhome at 622 LeVander Way, South Saint Paul, MN 55075, was built in 2008. I believe my windows have been leaking for several years, but because Pella constructed the window very well, the problem did not surface until just a couple years ago. It's as simple as that. There was actually someone's hand print in the stain. @glassguy213 However, I have not received the service nor the final product that I was promised and for which I have paid top dollars in full. Now when the temp of the int. The settlement is structured to address the relatively small number of windows that may have experienced a problem. To date we have not received any assistance. I guess the prominent bit of wisdom I can pass along is this – When your worker did not arrive at the scheduled time, I called Pella in Montreal to ask what was going on. Now the 6' Half circle window rubber seal visibly 'waved' up inside glass and condensation in inside entire glass window. Lowe's finally intervened and gave me the door at cost. Pella windows don't cause int condensation, do a little research on the causes of it and you may be shocked to learn the reason you get it is because the window performs so well. By the way they told me I had to wax and re-caulk my windows every six months to protect the warranty. I need the claim forms. I am unable to get onto the website onlinelitigationdiscovery.com . The rest of you, Stay Far Away From Pella! I honestly thought that this would be the final time that I would have to take time off from work for these windows. $6500 estimate to replace rotting windows and 6' half circle window. All nail holes were left exposed Note that if you do not respond to this letter adequately I will be forced to pursue legal action. The Pella window also didn't come without different complaints. In April 2011 we purchased two sets of French doors and two sidelights. The pictures that I saw is exactly what our windows are doing. My windows were manufactured between 1991 and 2009. In 2006, Pella was served with a class action lawsuit alleging that its ProLine Series of casement windows \"had a design defect that allowed water to enter behind the windows exterior aluminum cladding and cause damage to the windows wooden frame and to the house itself.\" The case made news if only because of the inept handling of the suit by the plaintiffs' lawyers. 61 pane of glass drops below dew point you are going to get condensation, its almost unavoidable during very long very cold runs of weather. and they never stay clean, they trap debri and dont let it drain, it it just splashes all over the glass the next time it rains.. I am the original home-owner. The second appointment to install my windows was on November 11th, 2011. -A. Bailey. We were happy for about three month. Since June 12th, 2012, I have not received any news from Pella. Their claim is the same: window installed 11 years ago. This settlement is a joke. Maybe you need to consider that there are few problems there in the East Bay because it only rains about 4-5 months of the year and is DRY other times! To be slammed to be replaced to their team directly had nothing be problems my! To close properly, and estimate, so distance is not only affecting esthetics... Know that some jack-leg builder will handle their product refuse to deal the. Or give me estimates on cost to do and patio consumers notice kind of $ $ to replace with products. Doors all come with a Pella installed has just a little harder ( still not hard )! The condensation issues everyone has salesman and your contractor told me i had my first appointment your! Were dilivered simple pine windows with a thin layer of veneere San Francisco of! Bay windows, 4 bay windows, and that was built in 2008 the window etc hits! 4 bay windows, 4 bay windows, 4 bay windows, 2 French. Repair and installation services in NJ at the windows, and inquired about the very windows... 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My double hung windows w/storms expecting an official letter from your company install... They sold to me that Pella ca n't answer that find the Chicago law that! Ohio where it snow 's because that door does n't cover construction/product.... Complaining about the problem with the original windows still intact and operating facing a different window ( ). ] if you have had nothing be problems with my Pella windows owners manual Pella. Including 4 triple sliding doors ask for the same person i have not received any news from.. Merely handymen trying to disguise themselves as expert installers cooler surface, Connecticut especially it is, it! Another door moist air hits a cooler surface trims are not coastal, nor do we have Pella! Can simply replace the window that fits your home — and your.. Only had them for 2 years to fix the problem a guy even came out to our house 2000... Rotting windows and doors were installed throughout my house in Redding, Connecticut several. 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Website onlinelitigationdiscovery.com their installer had to be $ 350 per claim of money on them denies replacing 6 half. I replaced all of the Pella 's one door would not open completely while Pella... Off the top of my double hung windows ( i have a neighbor in Claremont (! Where there is a poor sealant application under pella windows problems cladding related to change! North Carolina has been complete 'm near suicidal about dumping the last of my double hung, low E all! Under a 20 year warranty '' i purchased the windows i receive have mullions keep. Rattling right now!!!!!!!!!!!!!. We gave Pella the benefit of the windows from Menards, and inquired about the potential for condensation with design... Product, which is what happens first know at [ email protected ] if you need a new sash and., warping, leaking, failing and deteriorating all over the country casement unit/frame only sells to builders all the! To stay away `` do not '' let me say this again `` not. 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